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REOPENING UPDATES

We continue to adapt our reopening plans and policies in response to local and state guidelines. Please visit DallasZoo.com/Reopen for the most updated information.

Membership FAQs

Membership FAQs

Q: How do I join Dallas Zoo membership?

Online at www.DallasZoo.com/Join.

Call 469.554.7400.

Visit the Membership Booth at the Zoo.

Q: How long does my membership last?

Your membership is valid for 365 days from the date of purchase, so you receive a full year of Zoo fun! If you choose to renew your membership before your current membership expires, we’ll add another full 12 months to your expiration date.

Q: How do I use my free admission and parking to get into the Zoo?

Member tickets and parking must be reserved online in advance. Tickets will be available soon!

Q: Who do I contact for assistance with my digital membership cards?

If you need assistance, please contact us at Members@DallasZoo.com or call 469.554.7400.

Q: Can I purchase a membership on the day I want to visit the Zoo?

Yes! You can purchase your membership online ahead of your visit and reserve your free member tickets and parking at the same time.

Q: Can I apply my General Admission tickets towards a Dallas Zoo membership?

Yes! You can apply your General Admission tickets toward a full year of membership by visiting the Membership Booth, or by calling the Membership Team at 469.554.7400 within 7 days of your visit.

Q: Is it necessary to display a Zoo decal on my car to receive free Zoo parking?

No. Your membership allows you to reserve your free parking in advance. When you reserve your free member tickets online, your free parking will automatically be included in your order.

Q: Can a friend or family member use my membership?

No. Memberships are nontransferable and are valid only for the named members of your household.

Q: Can my kids visit the Zoo without me?

Your children or grandchildren are part of your membership and have access to all the great benefits included. Ahead of their visit, simply reserve their tickets online.

Q: Is my membership payment tax-deductible?

The Dallas Zoo is a non-profit organization pursuant to Section 501(c)(3) of the United States Internal Revenue Code. Please consult with your tax adviser to determine if your Dallas Zoo purchase or donation is tax deductible in whole or in part.

Q: Is my Dallas Zoo membership good at other zoos and aquariums?

Yes! Download the list of 150 zoos and aquariums offering discounted or free admission to Dallas Zoo members. Please note that due to the COVID-19 restrictions, it is at the discretion of the participating zoos and aquariums as to whether they will be able to honor entrance benefits during this time. Call ahead to know before you go.

Q: Do you offer a corporate employee discount?

The Zoo offers a 10% discount on Individual-Plus, Family, Family-Plus, and Passport memberships to employees of several local organizations. Click here to learn more about Corporate Partners, and see if you are eligible for a membership discount. Reach out to us at Members@DallasZoo.com or 469.554.7400 for details.

Q: I recently renewed my membership. Why did I receive another renewal notice?

Although we work to process renewals as quickly as possible, there is a chance that you may receive a second notice before your payment has been processed and entered into our system. If you have renewed your membership, please disregard further renewal notices. If you have any questions regarding your renewal, please email Members@DallasZoo.com or call 469.554.7400.

Q: How do I purchase a gift membership?

Click HERE to purchase a gift. While you’re there, you’ll have the choice of sending the gift to you or to your recipient. We’ll send you an email confirmation either way, and the person you designated will receive a letter along with a paper gift membership certificate. To activate their membership, your recipient only needs to follow the instructions on the certificate! The membership is redeemable for up to one year after purchase, and is good for a full year from the date it’s activated.

Q: I received a call about renewing my membership. Did this come from the Dallas Zoo?

We are reaching out to current Dallas Zoo members to provide a special renewal offer. If you have further questions, please contact our telemarketing manager, Lloyd Kandasammy, at 469.554.7402.