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Health & Safety

Review our new ticketing and safety protocols for your next Zoo visit!

What to expect when you visit

Following the latest recommendations from the CDC, the Dallas Zoo will no longer require guests to wear masks while visiting. 

Current policies for entering the Zoo:

All guests, including Dallas Zoo Members, must reserve timed tickets and parking online prior to visiting.

Your tickets and parking will be scanned at the ticket booths at the Zoo’s entry.

General Admission & Parking

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Welcome back, Members!


Not a member? Join today for free admission!

At the Zoo

Dining & Shopping

  • Outdoor retail kiosks near the Gift Shop
  • Prime Meridian Café
  • Open-air walk-up food & beverage areas throughout the Zoo, including:
    • Serengeti Grill
    • Craft Beer Garden on The Grove
    • Otter Falls Outpost near the otter habitat
    • Bantu BBQ
    • Kona Ice truck near Bantu BBQ (open Monday through Friday)
    • Kilimanjaro Kones near the Giants of the Savanna habitat
    • Sweet Treats in the Breezeway (open weekends only)
    • Dippin’ Dots in Wilds of African & ZooNorth (open weekends only)

Animal Experiences

Click below for a full list of daily keeper chats and experiences. Check the daily schedule at the front gates for the most up-to-date information.

Daily Keeper Chats | Encounters & Experiences

The Gift Shop is now open with limited capacity! You can also shop online at

Health & Safety

The health and safety of our guests, staff, and animals is our top priority.

  • You will see signage and markers throughout the park to remind you to follow social distancing guidelines.
  • Additional hand sanitizing stations have been installed throughout the Zoo, and staff will rotate through the Zoo to clean high-touch areas like handrails, viewing glass, and door handles throughout the day.
  • We ask that you limit your group size to 10 people or fewer for entry to the Zoo and as you walk around. Visiting in smaller groups or splitting up a larger group as you walk around will help everyone enjoy the Zoo while still being able to follow social distancing guidelines.
  • The Zoo continues to follow the current Centers for Disease Control and Prevention guidelines by asking employees and guests to stay home if they are sick, encouraging respiratory etiquette and hand hygiene, and routinely cleaning all surfaces and public areas.
  • If you feel sick before your scheduled reservation, we ask that you not visit the Zoo. If you begin feeling sick while at the Zoo, reach out to our staff so that someone from the on-site medical team may assess and assist you.

Frequently Asked Questions

Here are answers to your most frequently asked questions.

Download FAQs

Still have questions?

Call us at 469.554.7501 or email


Call us at 469.554.7400 or email 

Ready to come back to the zoo?

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