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Health & Safety

We are open! Learn more about our health and safety protocols for COVID-19 here.



New Ticketing & Entry Process

What to expect when you visit

For the health and safety of our staff, guests, and animals, we have made significant changes to the ticketing and entry process, as well as our daily operations. Here are the main points to keep in mind:

All guests, including Dallas Zoo Members, must now reserve timed tickets and parking online prior to visiting.

Your tickets and parking will now be scanned at the ticket booths at the Zoo’s entry.

In accordance with Dallas County orders, visitors 10 years + are required to wear face coverings.

See details below for the entire list of open and closed attractions.

General Admission & Parking

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Welcome back, Members!


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Open & Closed

Please bear with us as our operations continue to shift with the current status of the pandemic. We hope to have more amenities and experiences available as often as possible.

If you’re looking for snack and shopping while you’re at the Zoo, you’ll find:

  • The Gift Shop is now open with limited capacity! You can also shop online at
  • Outdoor retail kiosks near the Gift Shop
  • Prime Meridian Café
  • Open-air walk-up food & beverage areas throughout the Zoo, including:
    • Serengeti Grill (outdoor seating)
    • Craft Beer Garden and Coop on the Fly food truck on The Grove
    • Otter Falls Outpost near the otter habitat
    • Bantu BBQ
    • Kona Ice truck near Bantu BBQ (open Monday through Friday)
    • Kilimanjaro Kones near the Giants of the Savanna habitat
    • Sweet Treats in the Breezeway (open weekends only)
    • Dippin’ Dots in Wilds of African & ZooNorth (open weekends only)

In addition to your walk through the Zoo, please enjoy the following animal experiences:

Click below for a full list of daily keeper chats and experiences. Check the daily schedule at the front gates for the most up-to-date information.

Daily Keeper Chats | Encounters & Experiences

The following areas remain closed for the time being:

Bug U!
Adventure Safari Monorail

Masks are Mandatory

In accordance with Dallas County orders, visitors 10 years and older are REQUIRED to wear face coverings while at the Dallas Zoo. This change is effective Friday, June 26, 2020.

We require all our guests 10 years and older to join our on-grounds staff in wearing face coverings at all times while at the Zoo to further minimize the spread of COVID-19. We strongly encourage children over the age of two and up to age 10 to wear face coverings during their visit to the Zoo.

We are taking these health and safety measures very seriously. Guests not following the mandatory mask policy may be asked to leave the Zoo.

Face coverings must be worn at all times, indoors and outdoors, unless:

  • Guests are eating or drinking.
  • Guests is outdoors and needs a short break from wearing the face covering.
  • Wearing a face covering poses a greater physical or mental health risk to the guest.

The Dallas Zoo reserves the right to modify these requirements on a case-by-case basis to accommodate any circumstances that, in Dallas Zoo’s sole discretion, warrant a modification to this policy.

Health & Safety

The health and safety of our guests, staff, and animals is our top priority.

  • You will see signage and markers throughout the park to remind you to follow social distancing guidelines and abide by other safety measures.
  • Additional hand sanitizing stations have been installed throughout the Zoo, and staff will rotate through the Zoo to clean high-touch areas like handrails, viewing glass, and door handles throughout the day.
  • We ask that you limit your group size to 10 people or fewer for entry to the Zoo and as you walk around. Visiting in smaller groups or splitting up a larger group as you walk around will help everyone enjoy the Zoo while still being able to follow social distancing guidelines.
  • All Dallas Zoo staff members will wear protective face coverings during their shifts.
  • The Zoo continues to follow the current Centers for Disease Control and Prevention guidelines by asking employees and guests to stay home if they are sick, encouraging respiratory etiquette and hand hygiene, and routinely cleaning all surfaces and public areas.
  • If you feel sick before your scheduled reservation, we ask that you not visit the Zoo. If you begin feeling sick while at the Zoo, reach out to our staff so that someone from the on-site medical team may assess and assist you.

Frequently Asked Questions

Here are answers to your most frequently asked questions.

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Still have questions?

Call us at 469.554.7501 or email


Call us at 469.554.7400 or email 

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