Health & Safety
Review our new ticketing and safety protocols for your next Zoo visit!
What to expect when you visit
Beginning August 12, and following the latest guidance from local officials, the Dallas Zoo will once again require all guests ages 2 and older to wear masks while visiting the indoor spaces at the Zoo.
All guests, including Dallas Zoo Members, must reserve timed tickets and parking online prior to visiting.
Your tickets and parking will be scanned at the ticket booths at the Zoo’s entry.
At the Zoo
Dining & Shopping
- Outdoor retail kiosks near the Gift Shop
- Prime Meridian Café
- Open-air walk-up food & beverage areas throughout the Zoo, including:
- Serengeti Grill
- Craft Beer Garden on The Grove
- Otter Falls Outpost near the otter habitat
- Bantu BBQ
- Kona Ice truck near Bantu BBQ (open Monday through Friday)
- Kilimanjaro Kones near the Giants of the Savanna habitat
- Sweet Treats in the Breezeway (open weekends only)
- Dippin’ Dots in Wilds of African & ZooNorth (open weekends only)
- More than 10 daily keeper chats to hear about our animals directly from our amazing zoologists
- Giraffe feedings for $6 per person
- Wonders of the Wild wildlife show
- Rainforest Rendezvous macaw-in-flight experience
- Daily animal encounters at the all-new Animals in Action (former Cheetah Encounter lawn in ZooNorth)
- Hourly animal presentations at the Wild Encounters Stage
Click below for a full list of daily keeper chats and experiences. Check the daily schedule at the front gates for the most up-to-date information.
Health & Safety
The health and safety of our guests, staff, and animals is our top priority.
- Beginning August 12 and following the latest guidance from local officials, the Dallas Zoo will once again require all guests ages 2 and older to wear masks while visiting the indoor spaces at the Zoo. This includes the Herpetarium, Basecamp, Simmons Hippo Outpost, Bug U, the Gorilla Research Station, Prime Meridian Cafe, Serengeti Grill, the Gift Shop, the Underzone, and restrooms.
- You will see signage and markers throughout the park to remind you to follow social distancing guidelines.
- Additional hand sanitizing stations have been installed throughout the Zoo, and staff will rotate through the Zoo to clean high-touch areas like handrails, viewing glass, and door handles throughout the day.
- We ask that you limit your group size to 10 people or fewer for entry to the Zoo and as you walk around. Visiting in smaller groups or splitting up a larger group as you walk around will help everyone enjoy the Zoo while still being able to follow social distancing guidelines.
- The Zoo continues to follow the current Centers for Disease Control and Prevention guidelines by asking employees and guests to stay home if they are sick, encouraging respiratory etiquette and hand hygiene, and routinely cleaning all surfaces and public areas.
- If you feel sick before your scheduled reservation, we ask that you not visit the Zoo. If you begin feeling sick while at the Zoo, reach out to our staff so that someone from the on-site medical team may assess and assist you.
Frequently Asked Questions
Here are answers to your most frequently asked questions.