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HEALTH & SAFETY

As of May 1, the Dallas Zoo will move from “masks required” to “masks strongly recommended” in most of our outdoor areas. Masks are still required indoors and during animal experiences. Learn more about our health and safety protocols for COVID-19 here.

Safety

Health & Safety

Review our new ticketing and safety protocols for your next Zoo visit!

What to expect when you visit

As of Saturday, May 1, 2021: While masks are still required in all indoor areas at the Zoo (including restrooms) for guests ages 10+, we now strongly recommend guests to wear masks in most of our outdoor areas.

Here are the main points to keep in mind:

All guests, including Dallas Zoo Members, must now reserve timed tickets and parking online prior to visiting.

Your tickets and parking will now be scanned at the ticket booths at the Zoo’s entry.

Visitors ages 10 and up are required to wear face coverings in indoor areas, including restrooms.

See details below for the entire list of open and closed attractions.

General Admission & Parking

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At the Zoo

Dining & Shopping

  • Outdoor retail kiosks near the Gift Shop
  • Prime Meridian Café
  • Open-air walk-up food & beverage areas throughout the Zoo, including:
    • Serengeti Grill (outdoor seating)
    • Craft Beer Garden on The Grove
    • Otter Falls Outpost near the otter habitat
    • Bantu BBQ
    • Kona Ice truck near Bantu BBQ (open Monday through Friday)
    • Kilimanjaro Kones near the Giants of the Savanna habitat
    • Sweet Treats in the Breezeway (open weekends only)
    • Dippin’ Dots in Wilds of African & ZooNorth (open weekends only)

Animal Experiences

Click below for a full list of daily keeper chats and experiences. Check the daily schedule at the front gates for the most up-to-date information.

Daily Keeper Chats | Encounters & Experiences

The Gift Shop is now open with limited capacity! You can also shop online at Shop.DallasZoo.com.

Masks Policy Update

As of Saturday, May 1, the Dallas Zoo will move from “masks required” to “masks strongly recommended” in most of our outdoor areas.

Guests ages 10+ will still be required to wear masks in the following areas:

All indoor areas at the Zoo, including:

  • Restrooms
  • Gift Shop
  • Underzone
  • Herpetarium
  • Bug U!
  • Highland Hippo Hut 
  • Gorilla Research Center
  • Simmons Safari Base Camp 
  • Prime Meridian Café (when not actively eating or drinking)
  • Serengeti Grill (when not actively eating or drinking)

During encounters that include contact with animals, such as:

  • Giraffe feeding
  • Goat yard
  • Bird’s Landing

We encourage all guests to wear masks over their nose and mouth in any space where they cannot stay socially distanced from others, including: 

  • While in lines for restrooms and retail areas
  • When gathering for keeper chats and animal experiences
  • In popular animal viewing areas

We encourage our guests to join our staff as we continue to wear masks and follow safety measures that can help minimize any ongoing virus transmission. Keeping our staff safe and protected is the best measure we can take to ensure our animals are at minimal risk of exposure to this virus.

The Dallas Zoo reserves the right to modify these requirements on a case-by-case basis to accommodate any circumstances that, in Dallas Zoo’s sole discretion, warrant a modification to this policy.

Health & Safety

The health and safety of our guests, staff, and animals is our top priority.

  • You will see signage and markers throughout the park to remind you to follow social distancing guidelines and abide by other safety measures.
  • Additional hand sanitizing stations have been installed throughout the Zoo, and staff will rotate through the Zoo to clean high-touch areas like handrails, viewing glass, and door handles throughout the day.
  • We ask that you limit your group size to 10 people or fewer for entry to the Zoo and as you walk around. Visiting in smaller groups or splitting up a larger group as you walk around will help everyone enjoy the Zoo while still being able to follow social distancing guidelines.
  • All Dallas Zoo staff members will wear protective face coverings during their shifts.
  • The Zoo continues to follow the current Centers for Disease Control and Prevention guidelines by asking employees and guests to stay home if they are sick, encouraging respiratory etiquette and hand hygiene, and routinely cleaning all surfaces and public areas.
  • If you feel sick before your scheduled reservation, we ask that you not visit the Zoo. If you begin feeling sick while at the Zoo, reach out to our staff so that someone from the on-site medical team may assess and assist you.

Frequently Asked Questions

Here are answers to your most frequently asked questions.

Download FAQs

Still have questions?

Call us at 469.554.7501 or email Info@DallasZoo.com

Members

Call us at 469.554.7400 or email Members@DallasZoo.com 

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