Health & Safety
Review our new ticketing and safety protocols for your next Zoo visit!
What to expect when you visit
As of May 24, 2021: Following the latest recommendations from the CDC, the Dallas Zoo will no longer require guests to wear masks while visiting, unless participating in animal encounters or behind-the-scenes experiences, including giraffe feeding, the goat contact yard, birds landing, and Backstage Safari.
Here are the main points to keep in mind:
All guests, including Dallas Zoo Members, must now reserve timed tickets and parking online prior to visiting.
Your tickets and parking will now be scanned at the ticket booths at the Zoo’s entry.
Visitors ages 10 and up are required to wear face coverings during animal encounters and behind-the-scenes experiences.
See details below for the entire list of open and closed attractions.
At the Zoo
Dining & Shopping
- Outdoor retail kiosks near the Gift Shop
- Prime Meridian Café
- Open-air walk-up food & beverage areas throughout the Zoo, including:
- Serengeti Grill (outdoor seating)
- Craft Beer Garden on The Grove
- Otter Falls Outpost near the otter habitat
- Bantu BBQ
- Kona Ice truck near Bantu BBQ (open Monday through Friday)
- Kilimanjaro Kones near the Giants of the Savanna habitat
- Sweet Treats in the Breezeway (open weekends only)
- Dippin’ Dots in Wilds of African & ZooNorth (open weekends only)
- More than 10 daily keeper chats to hear about our animals directly from our amazing zoologists
- Giraffe feedings for $6 per person
- Wonders of the Wild wildlife show
- Rainforest Rendezvous macaw-in-flight experience
- Daily animal encounters at the all-new Animals in Action (former Cheetah Encounter lawn in ZooNorth)
- Hourly animal presentations at the Wild Encounters Stage
Click below for a full list of daily keeper chats and experiences. Check the daily schedule at the front gates for the most up-to-date information.
Masks Policy Update
As of May 24, following the latest recommendations from the CDC, the Dallas Zoo will no longer require guests to wear masks while visiting, unless participating in animal encounters or behind-the-scenes experiences, including giraffe feeding, the goat contact yard, birds landing, and Backstage Safari.
Guests ages 10+ will still be required to wear masks to participate in the following experiences:
- Giraffe feeding
- Goat yard
- Bird’s Landing
- Backstage Safari
We encourage all guests to wear masks over their nose and mouth in any space where they cannot stay socially distanced from others, including:
- While in lines for restrooms and retail areas
- When gathering for keeper chats and animal experiences
- In popular animal viewing areas
We encourage our guests to join our staff as we continue to wear masks and follow safety measures that can help minimize any ongoing virus transmission. Keeping our staff safe and protected is the best measure we can take to ensure our animals are at minimal risk of exposure to this virus.
The Dallas Zoo reserves the right to modify these requirements on a case-by-case basis to accommodate any circumstances that, in Dallas Zoo’s sole discretion, warrant a modification to this policy.
Health & Safety
The health and safety of our guests, staff, and animals is our top priority.
- You will see signage and markers throughout the park to remind you to follow social distancing guidelines and abide by other safety measures.
- Additional hand sanitizing stations have been installed throughout the Zoo, and staff will rotate through the Zoo to clean high-touch areas like handrails, viewing glass, and door handles throughout the day.
- We ask that you limit your group size to 10 people or fewer for entry to the Zoo and as you walk around. Visiting in smaller groups or splitting up a larger group as you walk around will help everyone enjoy the Zoo while still being able to follow social distancing guidelines.
- All Dallas Zoo staff members will wear protective face coverings during their shifts.
- The Zoo continues to follow the current Centers for Disease Control and Prevention guidelines by asking employees and guests to stay home if they are sick, encouraging respiratory etiquette and hand hygiene, and routinely cleaning all surfaces and public areas.
- If you feel sick before your scheduled reservation, we ask that you not visit the Zoo. If you begin feeling sick while at the Zoo, reach out to our staff so that someone from the on-site medical team may assess and assist you.
Frequently Asked Questions
Here are answers to your most frequently asked questions.