Dallas Zoo Management, Inc.
Serving and Supporting the Future of Wildlife – today and every day!

Dallas Zoo Management, Inc. - We exist to broaden support for worldwide conservation efforts by creating an environment which allows our community and visitors to experience dramatic, engaging and diverse presentations for the living plant and animal world through excellent animal management, solid conservation science (research) and dynamic educational programs. The Zoo and Aquarium are oases where residents and visitors alike can spend time in an atmosphere that celebrates and sustains the human spirit, while promoting a deeper understanding of, and commitment to, biological diversity, plant and animal sustainability and our mutual responsibility for the future of ALL life on earth.

GUEST SERVICES DIRECTOR
We have an exceptional career opportunity for a Guest Services Director. The Guest Services Director will be responsible for managing, planning and scheduling staff and operations for the Guest Services department at the Zoo. Other responsibilities will include:
  • Managing parking, admissions, amusement rides and tours, scheduling, ticket sales, revenue collection and reconciliation.
  • Responsible for 17+ full time staff including temporary and seasonal employees.
  • Coordinating group sales admissions and collections with education programming and group sales staff.
  • Managing complimentary ticket requests.
  • Providing directions and information services to guests.
  • Receiving, resolving, tracking and analyzing customer suggestions and concerns.
  • Inspecting the park daily and providing recommendations for visitor experience improvements.
  • Assisting with budget preparation. Monitor and report tour revenues and expenses.
  • Coordinating staff training in system operation, customer service, safety, and environmental mgmt.


    • QUALIFICATIONS
  • Must have six years of experience in a recreation or amusement park or facility. Most recent two years experience must have been in a management or supervisory role.
  • Bachelor Degree in business administration, public administration, recreation management or a related field. An additional two years related experience may substitute for the Bachelor Degree.
  • Experience must include managing or supervising multiple cashiers.
  • Must be able to operate web-based Point of Sale (POS) system. Experience with Gateway Ticketing a plus.
  • Bilingual (English/Spanish) speaking/writing skills are a plus.


    Join the Dallas Zoo Management, Inc. community to experience a unique, challenging and rewarding career. If you are interested, please email your resume and cover letter to zoojobs@dallaszoo.com. All applicants MUST place job code Y8L in the subject line to be considered.

    All qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin or ancestry, disabled veterans and veterans of the Vietnam era.
    EOE M/F/D/V