Author Archives: Denise


SR. HVAC TECHNICIAN

Responsible for performing highly complex maintenance and construction work involving scheduling contractors, requisitioning materials and supplies, and estimating work hours and materials required for projects. Coordinates contractors’ work schedules so as not to disrupt daily zoo operations.



GUEST SERVICES SUPERVISOR

Guest Services is a fast paced, multi-faceted department responsible for parking, ticketing/admissions, along with rides and animal encounter operations at the Dallas Zoo and Children’s Aquarium at Fair Park. This supervisor performs a wide variety of guest service related duties including modeling excellent service standards, responding to guests comments / concerns, mentoring and training staff, providing shift supervision for line staff members, opening/closing cashier operations and attractions, ensuring sound revenue collection and counts. They aid the department in planning and guest service training, coordinate department activities and other duties to ensure a quality experience and safe operations. Duties are performed both indoors and outdoors.



EDUCATION ADMINISTRATION COORDINATOR

This position is responsible for working with the Director of Education and education staff to coordinate the business operations of the department. Implement processes for efficient management of invoices, expenditures, supplies and marketing communications regarding programs. Additionally, this position will assist the Dean of Wild Earth Academy in implementing and managing databases. Assist the Director of Education and Dean in the development of partnership agreements. This position is the coordinator responsible for drafting the Education department budget and monitoring income and expense compliance according to approved budget. The incumbent will serve as a role model for the professional and efficient business administrative aspects of the department.



EDUCATION INSTRUCTOR

This position is responsible for teaching a variety of education programs at the Dallas Zoo and Children’s Aquarium at Fair Park. Instructors are expected to operate according to program standards and support the achievement of departmental outcomes. The Education Department has identified four key audiences: early childhood, youth, families, and educators. Each Instructor is intended to primarily focus on a particular audience; however, this position is expected to fill in with all audiences as needed.

This is a non-benefited, part-time position. Education Instructors can work up to 29 hours per week as scheduled and assigned. Schedule varies by program.



MEMBERSHIP PROCESSING CLERK (SEASONAL PART-TIME)

Assists the Membership Specialist and Senior Membership Representative in processing daily membership receipts.



Equipment Maintenance Mechanic

Performs preventive maintenance and repairs on motorized equipment, vehicles powered by gas, diesel engines and electric motors. Assists other employees as needed.



DIRECTOR OF MEMBERSHIP

As a key member of the Management Team, the Director of Membership oversees the growth and daily operations of the membership program for the Dallas Zoo. This position is responsible for the development, tracking, and analysis of strategies for ongoing acquisition and renewal of memberships. In addition, the position is responsible for supervising all membership activities including daily operations, cashiers and onsite sales crews, processing, acquisition and retention efforts, and member events. The Director of Membership supervises the Membership Specialist, the Senior Membership Representative, the Membership Representatives, and the Zoo Crew.



MEMBERSHIP REPRESENTATIVE (PART-TIME)

The Membership Representative position serves as the primary point of contact for membership starting with the point of sale.



CURATOR, LACERTE FAMILY CHILDREN’S ZOO (LFCZ)

This position is responsible for the creative and strategic direction of the Lacerte Family Children’s Zoo and will plan and direct the management of all Children’s Zoo guest and animal-related programs. Collaborate with and take direction from the strategic educational goals of the institution to guide the development of outcome-oriented programs and activities. Set long-range goals and standards for domestic and program animals to promote extraordinary guest experiences and a high degree of animal welfare. Work closely with taxon experts in managing non-domestic taxa exhibited in LFCZ. This position reports directly to the Vice President of Conservation & Education and manages a team of supervisors, coordinators and Children’s Zoo specialists.



RESERVATION ASSISTANT – PART TIME

This position is responsible for administration of department programs including processing and confirming program reservations, invoicing, accounts receivable, client and program database maintenance, verbal and written customer communication, daily and weekly reporting, post program surveys, and other duties as assigned.




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